We believe in fair and transparent policies. Here's everything you need to know about refunds and cancellations.
This Refund & Cancellation Policy applies to all subscription purchases made on Luna Medical Diary (https://gympaglus.learnwithtest.pro/). Please read this policy carefully before making a purchase.
All new users receive a 1-day (24-hour) free trial upon registration. We strongly encourage you to use the free trial before purchasing a subscription to ensure Luna meets your needs.
Refund eligibility depends on the circumstances of your request:
Payment charged but subscription not activated due to a technical error on our end. Duplicate payment for the same period. Proven payment gateway error or double charge.
Request made within 24 hours of first-time subscription purchase. Serious platform malfunction preventing all access for more than 72 consecutive hours after multiple reports.
Change of mind after the 24-hour window. User has actively used the service (added entries or files). Subscription purchased for someone else. Forgetfulness or accidental purchase (beyond 24 hours).
Once a refund request is approved, we process it as follows:
Email us at haribhaichaudhary096@gmail.com with your registered email, payment ID (from Razorpay receipt), and reason for refund.
We will review your request, verify the payment, and assess eligibility. We will respond to your email with our decision.
If approved, we will notify you by email and initiate the refund through Razorpay.
Refunds will be processed within 5–7 business days from the date of approval. The amount will be credited back to your original payment method (credit/debit card, UPI, bank account, or wallet).
To request a refund, send an email to haribhaichaudhary096@gmail.com with the following information:
Alternatively, you can use our Contact Form and select "Refund Request" as the subject.
Luna subscriptions are currently one-time purchases (not auto-renewable). This means there is no recurring charge to cancel. Your access simply expires at the end of your subscription period.
If you do not wish to continue, simply do not renew your subscription when it expires. No action is required to "cancel".
You may request permanent deletion of your account and all associated data at any time by contacting us. Account deletion is irreversible. Deleting your account does not automatically entitle you to a refund of any unused subscription period.
Luna Medical Diary is a purely digital service. We do not sell or ship any physical products. As such, there is no shipping policy or physical return process applicable.